Patients

COVID-19 UPDATE

COVID-19 VACCINE INFORMATION BELOW

Comox Medical Clinic maintains keeping the health and safety of our patients, staff and physicians our main priority.

All physicians are continuing telephone visits to our patients to reduce the risk of transmission of COVID-19.
Most prescriptions can be faxed to your pharmacy, once your physician has spoken with you over a Telehealth phone visit.
While most visits may be managed over the phone, there will be some medical issues that require face-to-face interaction in the clinic. This will be determined on a case-by-case basis. Please call our receptionists for an appointment like you normally would, and we will determine whether your needs can be dealt with by a phone call from a physician, or whether you need to come in to the clinic.

We have recently re-launched our online booking portal for TELEPHONE VISITS ONLY.
Inquire with a receptionist on how to register

We will remain open Monday to Saturday to serve you, but we have temporarily stopped our evening clinics.

ALL VISITS AND SERVICES REQUIRE A BOOKED APPOINTMENT
This includes lab work and injections, as well as dropping off or picking up paperwork.

Effective November 5, 2020 - Comox Medical Clinic will be strictly following the BC Ministry of Health Policy that requires all patients, health care workers and non-clinical staff to wear medical grade masks while inside the Clinic.
Patients will be asked to wear a medical grade mask for their entire visit,
disinfect their hands upon arrival and maintain physical distancing of a minimum of 6 feet.

We ask that patients arrive for their appointments no more than 5 minutes early and, where possible,
to not have any non-essential accompanying visitors along for your appointment.

Rest assured Comox Medical Clinic will adhere to the recommendations of the Provincial Health Officer, B.C. College of Physicians and Surgeons, WorkSafe BC and the BCCDC when implementing clinic policies for patients, staff and physicians.

PLEASE PHONE CLINIC FIRST BEFORE ARRIVING

PHONE NUMBER: 250-339-2266

BOOKING APPOINTMENTS

Call 250.339.2266

In order to ensure your appointment is booked correctly please make sure to inform the receptionist of any of the following:

WorkSafe BC – work related injury
ICBC
if you have forms to fill out
if this is a follow-up appointment
if you will need a procedure performed ex. sutures, biopsy etc.
if you are booking a physical exam

*When booking your first appointment please have your Care Card or BC Services Card ready as we will need your Personal Health Number (PHN)

We have re-launched our Online Booking for
TELEPHONE VISITS ONLY
Please call the clinic for more information

HOLIDAY HOURS

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Comox Medical Clinic will post all Holiday hours here.

Please check this page to see what we have posted close to the date of a public holiday.

PRIVATE PAY FEES

Comox Medical Clinic follows the guidelines of the British Columbia Medical Association when setting their fees for privately paid services. Here is a list of services that are privately paid by the patient:

Driver’s Medicals
Other Third-Party services ex. Forms for Employment, School, Insurance, Camp, etc.
Cosmetic procedures (including benign lesions, warts & skin tags)
Photocopying
Missed Appointments
Tray Fees
Appointments when a patient does not have MSP coverage or are not covered by MSP ex. cosmetic procedures
Transfer of medical records

If your next appointment has been booked for any of the above, please inquire about the fee(s) that may be charged upon booking.

CANCELLATION POLICY

Please provide 24 hours notice if you are unable to make your appointment.

A fee may be charged for insufficient notice or missed appointments.

FLU SHOTS

Flu Shots are unavailable at Comox Medical Clinic at this time.

COVID-19 VACCINE INFO

COVID-19 IMMUNIZATION PLAN INFORMATION (Updated April 6, 2021)

https://www2.gov.bc.ca/gov/content/covid-19/vaccine/plan

B.C. has entered a new Phase of the COVID-19 Immunization Plan.

Anyone 18+ years of age can now register online for your vaccine.
Once you are registered, you will receive a confirmation number. Do not lose this number.
You will be contacted when you are eligible to book an appointment and will need your confirmation number when doing so.

To register, you will need your Personal Health Number, which is found on the back of your Drivers License, Services or Care card.

Visit the B.C. Government website to register today (see link above)

The option of registering over the phone is available as well

Register by calling 1-833-838-2323
Seven days a week, 7 am to 7 pm (PDT)

You can register and/or book an appointment for yourself and/or a family member

Currently the eligible age categories for booking a vaccine appointment are:

If you are born in 1971 (50+) or earlier
If you are Indigenous and 18 years or older

People who are clinically extremely vulnerable **You may book an appointment if you have received a letter in the mail. All letters should be received by April 15th. More information below.

**You will receive an email, text or phone call once you are eligible to book your appointment

If you are born in 1976 or earlier (age 45+) You will be contacted to book your vaccine appointment after April 16 at 12 pm.*

If you are born in 1981 or earlier (age 40+) You will be contacted to book your vaccine appointment after April 19 at 12 pm.*

*As long as you have pre-registered (as per above)

**MARCH 24, 2021 CLINICALLY EXTREMELY VULNERABLE POPULATION
The B.C. Government is fast tracking patients identified as Clinically Extremely Vulnerable (CEV) to register for their COVID-19 vaccine before their age cohort because the effects of acquiring COVID-19 would be greater on them than the general population.

Before you call us, please review the following information:

Those people identified as CEV will receive a letter in the mail from the Provincial Health Officer with information on how to book an appointment. You can find the list of eligible conditions here https://www2.gov.bc.ca/gov/content/covid-19/vaccine/cev
People who receive this invitation letter must bring it with them to their vaccination appointment.
If you believe you are in the CEV group and have not received a letter by April 15, 2021, you can contact the provincial call center or visit the get vaccinated provincial online registration and booking system, which is scheduled to launch on April 6, to confirm if you are on the CEV list. You will be given instructions on next steps.

Your doctor will not be able to add you to the list, if your condition is not already listed.

If you're on the clinically extremely vulnerable list and you haven't received your patient invitation letter by April 15, it may be because:

You recently moved to B.C.
You had a treatment in another province
You don't get medication through the BC PharmaNet system
Your home address on file is outdated

For more information, please visit: www2.gov.bc.ca/gov/content/covid-19/vaccine/plan

*PLEASE NOTE* Comox Medical Clinic will NOT be administering Covid-19 vaccines to our patients.
Please visit the Government of BC Immunization Plan (see link above) to find out when you are eligible to receive your vaccine.

PRESCRIPTION RENEWALS

In order to facilitate in the care of your prescriptions, we ask that you give adequate notice when running low on your prescriptions. You will need to book a telehealth appointment with your physician to have your prescription refilled.

Your physician may charge a fee for the service of last minute requests for phone in prescription renewal. Please allow sufficient time when calling the clinic for a renewal.